Privacy Policy

Last updated: October 10, 2025

This Privacy Policy applies to iMagiic Beauty Technology Limited, operator of drpen-ca.com, with its registered office at RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG ("we", "us", or "our").

It describes how drpen-ca.com collects, uses, and discloses your personal information when you visit, use our Services, or make a purchase from drpen-ca.com (the "Site").

By accessing or using the Site, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use our Services.

This Privacy Policy applies to all personal information collected through drpen-ca.com and related services provided to Canadian customers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a new "Last updated" date.

How We Collect and Use Your Personal Information

• Communicating with you about orders and inquiries
• Processing payments and fulfilling orders
• Improving our Site, products, and Services
• Providing customer support
• Complying with legal obligations
• Detecting, preventing, and addressing fraud or misuse

What Personal Information We Collect

Information You Provide

• Contact details: name, address, phone number, email
• Order details: billing/shipping addresses, payment confirmation
• Account information: username, password, security credentials
• Customer support details: messages or attachments you share with us

Information About Your Usage

We automatically collect certain information ("Usage Data") using cookies and similar technologies. This may include device details, browser type, IP address, approximate location, and interactions with our Site and Services.

Information From Third Parties

• Shopify (store platform)
• Payment processors (to process secure payments)
• Analytics and advertising partners (via cookies, pixels, or tracking tools)

How We Use Your Personal Information

• Providing Services: To process orders, deliver products, handle returns, and manage accounts.
• Marketing & Advertising: To send promotional emails or show tailored ads. You can opt out anytime. All emails include an unsubscribe link.
• Security & Fraud Prevention: To protect accounts, investigate suspicious activity, and prevent fraud.
• Improvement: To analyze usage and enhance the Site and Services.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, analyze usage, and personalize content and advertising.

Types of cookies:

• Essential cookies – Required for site functionality (e.g., cart, checkout).
• Performance cookies – Help us understand how visitors use the Site.
• Advertising cookies – Used to show relevant ads and measure campaigns.

Your choices:

• You may adjust browser settings to block or delete cookies. Disabling may affect functionality.
• You can opt out of personalized ads at the Network Advertising Initiative or Digital Advertising Alliance.
• We honor the Global Privacy Control (GPC) signal as a valid opt-out request.

Third-Party Websites

Our Site may link to external websites. Their policies apply, and we are not responsible for their practices. Please review them before sharing information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their personal information. If you believe your child provided information, please contact us for deletion.

Security & Retention

We use safeguards to protect your data, but no system is 100% secure. We retain data only as long as necessary to provide Services, comply with laws, resolve disputes, or enforce agreements.

Your personal information may be transferred outside Canada, including to China where our company is located. Where data is transferred internationally, we rely on recognized safeguards such as Standard Contractual Clauses in line with PIPEDA and GDPR.

Your Rights

Depending on your location (including under PIPEDA in Canada and GDPR in the EU/UK), you may have the right to:

• Access: Request details about the data we hold.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data.
• Portability: Request a copy or transfer of your data.
• Restriction: Request limits on processing.
• Withdraw Consent: Withdraw consent where applicable (e.g., marketing).
• Opt-out: Opt out of marketing and tracking cookies.

We respond to verified rights requests within 30 days as required by Canadian law. You may also authorize an agent to act for you. We will not discriminate against you for exercising your rights.

Complaints

If you are not satisfied with how we handle your data, you may contact us or file a complaint with your local authority, such as the Office of the Privacy Commissioner of Canada or your provincial regulator.

International Users

If your data is transferred outside Canada, the EU, or UK, we rely on legal transfer mechanisms (such as Standard Contractual Clauses) to safeguard your information.

Contact

Company Name: iMagiic Beauty Technology Limited Address: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG Email: ca@drpen-store.com